Support & FAQ

We offer flexible pricing tailored to the scope and complexity of each project. Most engagements begin with a flat-rate project quote so you know the total cost upfront before any work begins. For ongoing relationships, we offer monthly retainer packages that bundle a set number of deliverables or hours at a discounted rate. There are no hidden fees, no surprise invoices, and no lock-in contracts. During our initial discovery call, we break down exactly what is included in your quote, what the timeline looks like, and what is explicitly out of scope so there are never any surprises on either side.

Turnaround depends entirely on the type of deliverable. Smaller items like blog articles, social content calendars, or ad copy variants are typically delivered within three to five business days. Mid-size projects such as landing pages, brand kits, or workflow automations usually take one to two weeks from kickoff to final delivery. Larger engagements like full website builds, SaaS MVPs, or enterprise integration projects follow a phased timeline that we map out together in our discovery process. Because our workflows are AI-accelerated, we consistently deliver faster than traditional agencies without sacrificing quality or strategic depth.

Absolutely. While 3 Lions is based in Victoria, British Columbia, our client base spans across North America, the UK, and Australia. Everything we deliver is digital, so location is never a barrier. We use video calls, shared project dashboards, and asynchronous communication tools to keep remote collaborations smooth and efficient. Time zones have never been an issue for us. We schedule calls at times that work for you, and our AI-powered production pipeline means work continues even outside of traditional office hours. Whether you are across the street or across the Atlantic, the experience is identical.

AI is embedded in every stage of our process, from research and ideation to production and quality assurance. We use large language models for content drafting, competitive analysis, and data synthesis. We use generative design tools for rapid prototyping and visual asset creation. We use automation platforms to build workflows, chatbots, and integration pipelines that run autonomously for our clients. The critical distinction is that AI accelerates our output, but humans direct the strategy, make the creative decisions, and perform the final quality review. Every deliverable passes through expert eyes before it reaches you. The result is agency-quality work delivered at startup speed and at a fraction of the traditional cost.

Every project includes a defined revision window. For most deliverables, that means two rounds of revisions included in your original quote at no additional charge. Revisions are handled quickly, typically within one to two business days, because our AI-accelerated workflow makes iteration fast and painless. If your needs evolve significantly beyond the original scope, we will discuss a change order with you before any additional work begins so you always stay in control of your budget. Retainer clients enjoy even more flexibility, with ongoing revision and optimization baked directly into their monthly package. We are not in the business of delivering something and disappearing. We stay engaged until you are genuinely satisfied with the result.

We are platform-agnostic by design. For websites, we build on whatever suits the project best, whether that is custom HTML and CSS for maximum performance, WordPress for content-heavy sites that need a CMS, Shopify for e-commerce, or Webflow for design-forward marketing sites. For automations, we work extensively with Make, Zapier, n8n, and custom API integrations. For AI deployments, we build on OpenAI, Anthropic, and open-source model stacks depending on your use case and data privacy requirements. We also work with CRM platforms like HubSpot and Salesforce, project management tools, and virtually any SaaS application with an API. During discovery, we evaluate your existing tech stack and recommend the best-fit platform rather than forcing you into one ecosystem.

We can, but we do not require it. For clients who want a hands-off experience, we offer managed hosting packages that include uptime monitoring, SSL certificates, regular backups, and performance optimization. For clients who prefer to control their own infrastructure, we build to your specifications and hand off clean, well-documented files ready for deployment on your hosting provider of choice. We work comfortably with platforms like GoDaddy, Cloudflare, AWS, Vercel, Netlify, and traditional cPanel environments. Whichever path you choose, we provide thorough deployment documentation and post-launch support so the transition is seamless and nothing falls through the cracks.

That is one of the things we do best. Integration is at the core of our automation and development practice. Whether you need to connect your CRM to your email marketing platform, pipe form submissions into a project management tool, sync your e-commerce data with your accounting software, or build a custom API bridge between two systems that were never designed to talk to each other, we have done it before and we can do it for you. We audit your current tool stack during discovery, identify inefficiencies and data silos, and design integrations that eliminate manual work and keep your information flowing automatically. If your tools have an API, webhook, or export function, we can make them work together reliably.